SommoScribeSommoScribe · Support
Need a hand?
For questions, technical problems or privacy requests, contact Michele Tagliabue, the developer of SommoScribe, directly.
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What to include
Include your device model, iOS / iPadOS or macOS version, SommoScribe version and steps to reproduce the issue. Remove personal information from screenshots before sending them.
Do not send recordings, transcripts, passwords or confidential meeting content. Use fictional data if an example is needed.
Quick answers
Why is the AI summary unavailable?
Summaries need Apple Intelligence on a compatible device, with its model ready. Check system settings and Resource Management in the app. Audio and transcripts remain available without a summary.
Does the first download take time?
Yes. Whisper needs about 630 MB, plus speaker-separation models; semantic search needs about 252 MB. Preparation follows the download. On iPhone and iPad, keep the app open to finish downloads.
Can I record a phone call on iPhone?
No. On iPhone and iPad, SommoScribe uses the microphone for in-person meetings, not phone calls or other apps’ audio. Mac supports app audio capture.
How do I delete a meeting?
Move the meeting to Trash, then choose Empty Trash to permanently delete it. With iCloud enabled, deletion syncs. Exports, backups and local recovery copies need separate management.
How does iCloud work?
It is optional and uses your private Apple account. It syncs text, metadata and a compressed audio copy; original tracks stay on the recording device. Turning it off does not delete existing copies.